Frequently Asked Questions

We hope we can answer all your questions here. If your question is is not answered here please call or email us for a prompt reply.

Q: How long does it take to get delivery?
A: George Allen delivers all office supply orders received by 4 PM the next business day via our own trucks and professional, courteous drivers. Our delivery area is the Washington Metropolitan Area and all normal deliveries are free. We define this area as within the Capital beltway and slightly outside of it. We ship same day via courier but will add the courier charge to the order. Outside this area we ship UPS the next day and you can expect the order to take 1 day for every 150 miles away from Washington (usually within 48 -72 hrs).

In most major cities in the United States we can forward your order to a distribution center and provide next day delivery as if the delivery point was within our own. To provide this service on an ongoing basis we need to set this up ahead of time.

If you wish to confirm whether you are in our truck delivery area for next day service just call 301-614-9500 and ask for customer service.

We can ship overseas and will add the shipping costs to the total of the order.

Q: What is the minimum order?
A: The minimum order is generally $50.00 but some BPAs have different minimums. Please refer to those specific documents for this information.

NOTE: If the item you need is only available from the manufacturer then it is likely that the manufacturer will have a minimum order size.

Q: What is your return policy??
A: GWA will allow the government to return items contained in the original packaging and sellable condition up to 30 days from the date the item was delivered. GWA will provide a full refund, less any applicable restocking fee for such item within 30 days of receipt of the returned item. Returned items will not be charged a restocking fee unless said item is a specialty item and the ordering party received written notice of a potential restocking fee prior to placing the item on order.

 

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