Frequently Asked Questions
Q: How long does it take to get delivery?
A: George Allen delivers all office supply orders received by 4 PM the next business day via our own trucks and professional, courteous drivers. Our delivery area is the Washington Metropolitan Area and all normal deliveries are free. We define this area as within the Capital beltway and slightly outside of it. We ship same day via courier but will add the courier charge to the order. Outside this area we ship UPS the next day and you can expect the order to take 1 day for every 150 miles away from Washington (usually within 48 -72 hrs).
In most major cities in the United States we can forward your order to a distribution center and provide next day delivery as if the delivery point was within our own. To provide this service on an ongoing basis we need to set this up ahead of time.
If you wish to confirm whether you are in our truck delivery area for next day service just call 301-614-9500 and ask for customer service.
We can ship overseas and will add the shipping costs to the total of the order.
Q: What is the minimum order?
A: While we would love to have everyone order at least $50.00 each time they call or place an order we realize that it’s not our customers’ business to order office supplies. People sometimes forget to order something or are told at the last minute that they are out of something they must have.
Since we are looking for long term relationships with our customers we impose no minimums and no small order charges for items in stock or in our full line catalogs. We know that are customers don’t want to process paperwork for a small order either so when they do it is usually because they have to.
NOTE: If the item you need is only available from the manufacturer then it is likely that the manufacturer will have a minimum order size.
Q: What is your return policy??
A: GWA will allow the government to return items contained in the original packaging and sellable condition up to 30 days from the date the item was delivered. GWA will provide a full refund, less any applicable restocking fee for such item within 30 days of receipt of the returned item. Returned items will not be charged a restocking fee unless said item is a specialty item and the ordering party received written notice of a potential restocking fee prior to placing the item on order.