Excellent Customer Service is our main goal.
Almost every office supply company will have the same information as we could list here, So we have decided to list just the ones we think make us different. Information regarding order minimums, delivery, returns and more can be found on our “FAQ” link above.
GWA currently utilizes 13 full time customer service representatives. Five of whom work primarily with federal government customers. Representatives are trained to ensure that our customers are taken care of in a prompt and professional manner.
Our team approach assures that every order will flow smoothly through our system. The experience of our federal team is second to none. Averaging 22 years of industry know how, they get the job done.
Our government customer service lines are open daily from 7:00am to 5:00pm EST. OUR ACD phone system allows our customers to dial a CSR directly or remain in a queue for the first available live person. CSR’s work closely with members of the GoverNet distribution network providing a local touch to our national distribution.
Complete billing on credit cards
Orders placed on government procurement cards or other credit cards have the option of being billed only when the order has been completely delivered, regardless of how many deliveries were made. This makes for an easier reconciliation of credit card statements for our customers, since they will not recieve a seperate invoice for every delivery made regarding the original order.
- One order – One bill – No waiting for all items to arrive..
- Products arrive faster.
- Credit card statements from the financial institution are easier to settle.